FAQ

Yes. Pitane Link is available as a Progressive Web App (PWA), allowing you to easily use the software on your smartphone or tablet. In addition, the previously released Pitane Driver App can also be used in conjunction with Pitane Link.

No. Pitane Link is not a replacement for the taximeter. The system supports communication between vehicle, driver and back office, but does not take over any of the legally mandated functions of a taximeter.

Depending on the type of transportation - pre-ordered transportation or a boarding ride - one can use a taximeter or a registration app. Always consult the official government information to determine which solution is permitted and compliant in your situation.

In addition, Pitane Link does offer a link with Chiron, the Flemish government's database for trip registration and compliance with Flemish cab legislation.

Pitane Link is thus a complementary platform that supports communication and registration, but not a replacement measurement system for the taximeter.

Pitane Link is completely cloud-based. You don't have to install anything locally. You work through the browser or through the PWA on your mobile device, and all updates happen automatically in the cloud.

No, there is no direct link with Uber or Bolt. For this type of transportation, rides must must be manually entered into Pitane Link in order to comply with the mandatory Chiron registration for such services.

If you do not wish to enter the tours manually, you can for an additional use the Pitane Mobility API. Please consult your software developer to see if integration into your own systems is possible.

Yes. Both the driver and the back office can enter trip requests. The driver can enter rides directly through the app/PWA. Through the back office portal, you can record all reservations , create customers and schedule ride assignments in advance on a driver.

Yes. Pitane Link features a link with PEPPOL service providers.. This link is optionally available and can be added. For more information or to activate the link you can contact the helpdesk .

Yes. Customers can access your own customer portal and there submit ride requests themselves . The portal is available in four languagesso customers can easily make reservations in their own language.

No. We provide completely the Chiron connection for you. That includes the test drives, the mandatory ticket and the ridesheet . After activation of the portal you will receive all necessary information by e-mail, so you can easily forward it to the municipality for further processing of your application.

Yes. In practice, one uses a ticket printer connected via Bluetooth, so you can print the ticket directly after the trip. In addition, you can also directly to the customer via e-mail. The customer can also view the QR code scan the code at the end of the trip and view and save the ticket view and save the ticket on his own phone.

The minimum subscription period for Pitane Link is one year. After that, the subscription can be renewed or modified according to the applicable terms and conditions.

Yes. Pitane Link links with authorized CDT providers in the Netherlands, so that you are fully compliant with the regulations for the Central Database Taxi (CDT)..

Yes. Depending on the chosen subscription, your license is expandable without limitation for multiple drivers and vehicles, as long as they are within the same CBE or VAT number of the Chiron or CDT connection.

Only when new documents are necessary for the municipality to complete your application will we support you in preparing them. If you do not consider this support necessary, or if you simply want to add additional vehicles to your license, these fees are of course not applicable.

Typically, your Pitane Link portal will be delivered within 1 to 2 business days following your registration and online payment. We then activate together with you by phone the link with Chiron or the CDT , so that you can start using the system immediately.